One month free service. System flaw, system fowards prepaid monthly bill to next month. *228 follow steps / prompts in activation(between 12:00pm-10pm activate) at 7:00am-9:00am lower plan from $50 a month to $40 dollars a month plan and phone stays on for 1 month. NOTE WHEN FIRST ACTIVATING PHONE AND NUMBER IS GIVEN TO YOU, HANG PHONE UP, TURN OFF, DIAIL *228 phone will update automatically. TURN OFF AND TURN BACK ON. ONLY AFTER ACTIVATION. NOT WHEN CHANGING PLAN..*611 or mymetro icon to change plan. Do not forget Name and 8 digit pin..(date format example (06-04-1982)